Integrations & automation

Connect the tools. Account for the failures.

APIs, event-driven integrations, and automation that connect the tools you depend on and handle the moments when things go wrong.

Signs you need a real integration layer

This service typically comes up when:

  • Someone on your team spends hours a week manually copying data between systems.
  • Your CRM and billing system regularly show conflicting information about the same customer.
  • You've tried no-code automation tools (Zapier, Make) but hit reliability or complexity limits.
  • A new tool you've adopted doesn't have a native integration with your existing stack.

Design the failure path alongside the happy path.

Field mapping is only part of the work. Validation, retries, reconciliation, and monitoring make an integration operable.

Six pale and graphite paths converge through a frosted routing block and emerge as three ordered green paths.
Separate tools. A coordinated flow.Illustrative concept · Worqship

See it in shipped work.

Project captures and the decisions behind them.

Tangible work. Clear deliverables.

Integration architecture map

A clear diagram of what data flows between which systems, how often, and what triggers each sync.

Custom API & webhook integrations

Built directly against your systems' APIs for reliability, rather than relying on brittle no-code workarounds.

Error handling & monitoring

Failed syncs retain useful diagnostic context, with alerting and retry rules agreed for each integration.

Data transformation & validation logic

Handling mismatched formats, IDs, and business rules between systems that weren't designed to talk to each other.

Documentation & handover

Full documentation of the integration logic and access to all code and configuration.

How the work comes together.

  1. System & data audit

    We map every system involved, their APIs, and exactly which fields and events need to sync.

  2. Integration design

    We design the sync logic, error handling, and conflict-resolution rules before writing code.

  3. Build & staging tests

    Integrations are built and tested against staging or sandbox environments of each connected system.

  4. Production rollout

    A careful, monitored rollout to production, often with a phased approach for critical data flows.

  5. Monitoring & handover

    Monitoring and alerting are put in place, and full documentation and access is handed over to your team.

Tools chosen for your product.

Your requirements, existing systems, and future team shape our technical choices.

CRM & ERP

Salesforce / HubSpot / NetSuite / SAP

Integration infrastructure

Node.js / Custom middleware / Message queues

Communication

REST / GraphQL / gRPC / Webhooks / SFTP / Postman

Monitoring

Logging & alerting pipelines / Error tracking

Questions before the first conversation.

How is this different from using Zapier or Make?

No-code tools are great for simple, low-volume automations. Once you need complex logic, high reliability, custom error handling, or high data volume, custom-built integrations are more robust and often cheaper to run at scale. We can also build on top of these tools when they're genuinely the right fit.

What if one of our systems doesn't have a public API?

We assess this during the audit phase. Options include vendor-specific integration tools, database-level access where available, or in some cases recommending a system change if integration truly isn't feasible.

How do you handle sensitive data during integration?

Data is encrypted in transit, and we follow the security and compliance requirements relevant to your industry (e.g. not storing sensitive data unnecessarily in the middleware layer).

Can you integrate systems that are hosted on-premise?

Yes, though it requires additional architecture consideration (VPNs, secure tunnels, or on-prem agents) which we scope explicitly during discovery.

What happens if a sync fails after launch?

We define failure alerts, retry limits, and recovery procedures as part of the integration. We also agree who responds to incidents and whether ongoing support is part of the engagement.

Let’s make it work

Let’s work out what your product needs.

Bring the idea, the current product, or the challenge. We’ll help define the next step and the right delivery approach.

Start a project

Clarity from the first conversation.

Start with your business problem

Agree the scope before the build

Own your code and infrastructure