Support & Maintenance

Inherited a codebase nobody wants to touch? We'll take it from here.

We take over existing systems — even ones with thin documentation and outdated dependencies — and keep them secure, stable, and operational, so your systems don't become a liability nobody dares to update.

SLA-backed response timesSecurity patchingProactive monitoringDedicated senior support
Overview

Reliable ownership of the systems you already have

Not every engagement starts with a blank slate. Plenty of businesses have working systems built by a previous team, freelancer, or agency that's no longer around — and nobody currently owns keeping it running, secure, and up to date.

We take over these codebases directly: auditing what exists, identifying security and stability risks, and establishing a maintenance rhythm that keeps dependencies current and bugs resolved before they become customer-facing problems.

This is scoped work, not a vague ongoing retainer — we define what 'maintained' means for your system specifically, and hold to it.

The Problem

Signs you need dedicated support and maintenance

This service is a fit when:

  • 1

    The team or agency that built your system is no longer available, and nobody currently owns it.

  • 2

    Dependencies are outdated, creating security vulnerabilities that haven't been addressed.

  • 3

    Bugs are piling up with no dedicated engineering time to resolve them.

  • 4

    You need guaranteed uptime and response times but don't need (or can't justify) a full-time engineering hire.

  • 5

    You're not sure what state your current codebase is even in, security-wise or architecturally.

Deliverables

What you get

A defined maintenance scope with clear response expectations.

01

Codebase audit

A thorough assessment of the existing system's architecture, security posture, and technical debt before any ongoing work begins.

02

Dependency & security updates

Regular updates to dependencies and frameworks to close security vulnerabilities and avoid falling dangerously out of date.

03

Bug resolution

A defined process and SLA for triaging and resolving reported bugs and issues.

04

Uptime & performance monitoring

Monitoring set up (or reviewed, if it already exists) to catch issues before your users report them.

05

Clear scope documentation

A written definition of exactly what's covered under the maintenance agreement, so expectations are unambiguous on both sides.

Process

How we work

We start with an audit before committing to any ongoing scope.

01

Codebase & security audit

A full review of the existing system's architecture, dependencies, and known or latent issues.

02

Scope & SLA definition

We define exactly what's covered — response times, update cadence, bug resolution scope — in writing.

03

Stabilization phase

Addressing urgent security or stability issues identified in the audit before settling into steady-state maintenance.

04

Ongoing maintenance

Regular dependency updates, bug fixes, and monitoring, delivered against the agreed SLA.

05

Periodic review

Regular check-ins on scope, priorities, and whether the maintenance arrangement still fits your needs.

Technology

Technology we work with

We work within whatever stack your existing system was built on.

Common stacks

Node.jsPythonPHPReactLegacy frameworks

Monitoring

Uptime monitoringError trackingLog aggregation

Security

Dependency vulnerability scanningPatch management

Workflow

Ticketing & issue tracking integration
Where It Fits

Where this fits

Post-agency handoff

Taking over a system after a previous development agency or freelancer is no longer engaged.

Security-critical stabilization

Bringing an outdated, vulnerable system up to a secure and current baseline before it becomes a liability.

Lean internal teams

Providing dedicated maintenance capacity for teams too small to justify a full-time maintenance engineer.

Why Worqship

Why Worqship

  • We start with an honest audit, not a blind commitment to maintaining an unknown codebase.
  • Scope and SLAs are defined in writing — no ambiguity about what's covered.
  • Security and dependency health are treated as first-class priorities, not deferred indefinitely.
  • We work within your existing stack rather than pushing an unnecessary rebuild.
FAQs

Frequently asked questions

Details on response times, onboarding, and legacy systems.

Ready to start?

Have a codebase that needs a responsible owner?

Start with an audit. We'll tell you honestly what state it's in and what it needs.